Call Center KPI Dashboard Project​
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To download the Tableau file: Click here
To download the database: Click here
Objective:
This project focuses on analyzing and visualizing the key metrics of a call center to evaluate performance and identify areas for improvement. The dashboard provides insights into customer satisfaction, call volumes, resolution rates, and agent efficiency.
This would be helpful to help managers make data-driven decisions.
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Summary:
The call center dashboard includes several visualizations that highlight important trends and metrics.
For example, a bar chart displays customer satisfaction ratings for the current month, showing the distribution across different levels of satisfaction (from 1 to 5)
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Agent-level metrics are also included to evaluate productivity and efficiency. A heatmap ranks agents by their resolution rates, while another shows the number of calls resolved by each agent.
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The final dashboard consolidates these visualizations into an interactive, user-friendly interface.
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